Senior Consultant with PwC SSC CoE
Kinga has 7 years experience in a SSC and BPO environment, including more than two years of operational management experience in delivering finance processes. Her area of expertise is end to end service migration and operational management of Credit/Collections, Dispute Management, Cash Application and other F&A processes as well as life insurance and retirement services.
Kinga has a wide variety of international consulting and outsourcing experience, with a strong focus on Shared Services Centre activities, including SSC organisation and facility set up, transition design and planning, transition management to post-transition process stabilization and optimization, quality assurance, business process transformation, process documentation and mapping, process improvements, recruitment and training. She has experience in SSC location analysis, proposal design for potential clients and has worked on SAP and Case Management implementation projects.