Acting Local, Winning Global:

Harnessing the Power of People and Partners to Build Capability and Create New Value

Sheraton Krakow Hotel, 12th – 13th May, 2011

Day 1 – 12th May
10.00 – 10.30 Registration & Coffee
Morning Plenary: Global Perspectives
10.30 – 10.45 Chairman’s Introductory RemarksAndrew Hallam, ASPIRE
Romek Lubaczewski, PwC
10.45 – 11.30 Global Trends in SSC & BPOPaul Jasniach, PwC
11.30 – 12.15 Cities of the Future: The case for how a city can compete in the market for global servicesRamon Tancinco, Cisco
12.15 – 13.00 Developing and Unleashing Leadership: What calls us? John Scherer, Amy Barnes
Scherer Leadership Center
13.00 – 13.50 Lunch
Afternoon Work Streams: Acting Local: Coopetition and Compliance
13.50 – 14.40 Continuous Improvement: the concept and approach to continuous processes improvementsNicklas Blomqvist, PMI SCE
Dariusz Kurzański, PMI SCE
Learning and Skills: Fostering Talent on the Kraków MarketPrzemek Siuda, Amway
Marcelo Mendizabal, International Paper
Tax in Shared Service Centers – different models, synergies and opportunitiesTomasz Kassel, PwC
14.50 – 15.40 Business Continuity Management: the value of community coordination and contributionEoin McCoy, ASPIRE
Agnieszka Jaromin, Shell
Learning & Skills: ASPIRE Leaders Academy in actionJohn Scherer, Amy Barnes
Scherer Leadership Center
Kuba Więcaszek, Accounting Plaza
New Standards for Service Centres Controls
Piotr Rowinski, PwC
15.50 – 16.40 Facilities: What will the Krakow Office Market look like 10 years from now? Vic Khan, Alexander Mann
Maciej Gołębiewski, Avestus Real Estate
Daniel Bienias, CBRE
Corporate Responsibility: an industry approach to citizenshipScott Newman, State Street
Marcin Tchorzewski, State Street
Can compliance enforcement add value?
Eelco van der Enden, PwC
16.50 – 17.10 Day 1 Wrap upAndrew Hallam, ASPIRE
Romek Lubaczewski, PwC
18.00 – 20.00 Gala event: “High Performance in the Heat of Battle” Address by Major General Roman Polko, former Head of the Polish Special Forces
Day 2 – 13th May
9.30 – 10.00 Registration & Coffee
Plenary: The Power is in the People
10.00 – 10.15 Chairman’s Introductory RemarksAndrew Hallam, ASPIRE
Romek Lubaczewski, PwC
10.15 – 11.00 ASPIRE Employee Satisfaction and Engagement Survey 2011Magdalena Warzybok, Justyna Góralska, Aon Hewitt
11.00 – 11.45 How to recognize and manage work burn out in the work place?Iwona Andrews, Unity HR
Paweł Gniazdowski, DBM Polska
11.45 – 12.00 Coffee break
12.00 – 12.45 Coaching For High Performance Jonathan Siddons, Telos Partners Polska
12.45 – 13.30 Authentic Leadership: You are the InterventionJohn Scherer, Scherer Leadership Center
13.30 – 13.45 Chairman’s Closing RemarksAndrew Hallam, ASPIRE
Romek Lubaczewski, PwC