In this opening address to the conference, Paul Jasniach, Senior Manager, PwC Shared Service Advisory Centre of Excellence, outlines the trends in the BPO & SSC industry over the last few years and where the industry is heading over the next few years. He focusses on some key trends that have been occurring and looks at where the industry is heading.
Ramón Tancinco, Head of Strategy and Business Development, Central and Eastern Europe, Cisco Systems, discusses the key factors which enable a city to compete in the market for global services, outlining how Kraków is meeting these conditions. In particular, Ramón focusses on the developing ecosystem for IT in Kraków.
John Scherer and Amy Barnes, Partners at Scherer Leadership International, present key people and leadership development trends and introduce the ASPIRE Leaders Academy as a way of bridging the gap between what is usually taught and what is needed.